Bandobast is sold to organisations under a subscription or engagement agreement. Where that signed agreement sets different commercial terms, it prevails over this page to the extent of any inconsistency.
1. Subscriptions and billing
Access to Bandobast is provided on a subscription basis for a fixed term — typically annual, unless agreed otherwise. Fees, the licensed user count and the billing cycle are set out in the applicable order form, quotation or agreement.
Subscription fees are invoiced in advance for the term. All fees are exclusive of GST and other applicable taxes, which are charged in addition at the prevailing rate. Our GSTIN is 27AAPFG1889E1Z0.
2. Cancellation
A customer may cancel its subscription at any time by written notice to info@gapsmiths.com from an authorised signatory.
- Cancellation takes effect at the end of the then-current subscription term unless otherwise agreed in writing.
- Access to the Service continues until the end of the paid term. The subscription will not renew thereafter.
- To prevent automatic renewal where renewal has been agreed, notice must reach us at least thirty (30) days before the renewal date.
3. Refunds
3.1 Initial period
For a customer’s first subscription term, a written cancellation request received within fourteen (14) days of the subscription start date qualifies for a full refund of subscription fees paid, less any one-time onboarding, implementation, data migration or training charges already incurred.
3.2 After the initial period
Subscription fees for a term already commenced are generally non-refundable, because capacity, hosting and support are committed for that term. We may, at our discretion, issue a pro-rata credit or refund for the unused portion of the term where:
- we are unable to remedy a material defect that substantially prevents use of the Service within a reasonable period of being notified;
- we terminate the subscription other than for the customer’s breach; or
- the customer was charged in error, or charged twice for the same period.
3.3 Not refundable
- One-time onboarding, implementation, configuration, data migration, integration and training fees, once the work has been performed.
- Fees for a term where the customer simply did not use the Service.
- Fees where we terminated for the customer’s material breach of the Terms of Use.
- Third-party charges passed through at cost, where the third party does not refund them to us.
- Taxes already remitted to the authorities, which are adjusted rather than refunded, in accordance with applicable tax law.
4. Reducing licensed users
A customer may reduce its licensed user count effective from the next renewal, on written notice given before that renewal. Reductions do not generate a refund for the current term, but the reduced count applies to the renewal invoice. Increases during a term are invoiced pro-rata for the remainder of that term.
5. How to request a refund
Send a written request to info@gapsmiths.com from an authorised signatory, including:
- the organisation name and the registered account;
- the invoice number and date;
- the amount claimed and the reason for the request; and
- bank details for the account that made the original payment.
We acknowledge requests within two (2) business days and decide within ten (10) business days of receiving all required information. Approved refunds are processed within fourteen (14) business days of approval, to the original payment method or the originating bank account. Time taken by banks or payment processors to credit the amount is outside our control.
6. Data after cancellation
On cancellation, the customer may request an export of its data in a commonly used machine-readable format within thirty (30) days of the subscription ending. After that window, data is deleted in accordance with our Privacy Policy, subject to any retention required by law. We recommend requesting the export before the term ends.
7. Suspension for non-payment
Where undisputed invoiced amounts remain unpaid beyond their due date, we may suspend access after giving written notice and a reasonable opportunity to pay. Suspension does not relieve the customer of fees accrued for the term, and no refund arises from a suspension for non-payment.
8. Contact
Billing and refund queries:
- Entity Gapsmiths
- Address B 14 Munjal Nagar, Off Eastern Express Highway, Chembur, Mumbai 400071, Maharashtra, India
- Email info@gapsmiths.com
- Phone +91 99805 32789
- GSTIN 27AAPFG1889E1Z0